Refund and Returns Policy
At Shopzhut, we value your satisfaction and strive to provide a smooth shopping experience. If you’re not completely happy with your purchase, we’re here to help.
Returns
- Return Window: Items can be returned within 7 days of delivery.
- Eligibility Criteria:
- The item must be unused, in original condition, and in its original packaging.
- All original tags, labels, manuals, and accessories must be included.
- Product should not fall under the non-returnable category (see below).
- Return Process:
- Log in to your account and go to My Orders.
- Select the item and click on Request Return.
- Choose your reason and upload clear images if required.
- Once approved, we’ll schedule a pickup from your address.
Non-Returnable Items
Certain products are not eligible for return:
- Personalized or customized products
- Used, washed, or damaged items
- Products marked as “Final Sale” or “Non-Returnable”
- Items with hygiene concerns (e.g., innerwear, personal care)
Refunds
- After we receive and inspect your returned item, we’ll notify you of the approval status.
- Approved refunds will be processed within 3–7 business days:
- For prepaid orders: Refund to the original payment method.
- For Cash on Delivery (COD) orders: Refund to your bank account or Shopzhut wallet.
Late or Missing Refunds
If you haven’t received your refund within 7 business days:
- Double-check your bank or payment provider
- Contact your bank or card issuer
- Still need help? Email us at support@shopzhut.com
Order Cancellations
- Orders can be canceled within 2 hours of placing them or before they are shipped.
- Go to “My Orders” and click Cancel Order.
- If your order is already shipped, it cannot be canceled but can be returned after delivery (if eligible).
Damaged or Wrong Product Delivery
- If your order arrives damaged, defective, or incorrect, report it within 48 hours of delivery.
- Email us at support@shopzhut.com with clear photos and your order ID for a faster resolution.
Need Help?
📧 Email: support@shopzhut.com
📞 Phone: +91-8690979762
🕐 Support Hours: 10 AM – 6 PM (Mon to Sat)
